Some time ago I bought a top-of-the-line Lenovo T61 Laptop for personal use (meaningt not a Microsoft Asset).
I paid for the 3 year, on-site, warranty.
This weekend one of the keys popped off the keyboard, and then a poped anoth one tryingf to get the firts one back on. It looks like the bracked that the key(s) mount to is broken (it’s really flimsey) and needs to be replaced.
So I called Lenovo support…..
And waited on hold for more than an hour – then finally gave up.
This morning I called back and here I sit, listening to a message about how my call is important to Lenovo – FOR OVER AN HOUR.
So, if anyone from Lenovo reads this, I have a question.
Is your hardware support upgrade option a conspiracy ?
I mean, if you never answer the phone it’s all profit, right.
IN the mean time I guss I need to start shopping for another hardware vender.
🙂 One dick week posted that Lenovo shouldn’t support my purchase becuase I misspelled a word on my blog. Get a life !
I think you misspelled "dick weed."Kidding!Thanks for the Lenovo update – I have been eying them lately and I’m glad I read this before spending any money on one…
🙂 Finally hung up at 4:10 Minutes ! HAd acall with my boss.
Joe,Sorry to hear this has been your experience accessing support.I’m happy to help…I can arrange to send you a keyboard that you can install yourself in around 5 mins, or we can arrange service for you.Could you zap me back an email with your model type, serial and preference for how you’d like the replacement handled?If you’d like me to send directly, please also include your shipping info & a contact phone # in case the freight carrier has question…Best regards,Mark